LendingPad ® Support is committed to one goal: to provide the best user experience possible for our clients. Have a question? Our LP team would love to hear from you and will help you find answers! Whether through a Support Center KnowledgeBase articles, Screen Share, Email, or Phone Call, simply choose the method that works best for you and get the support you need!
Allows you to use instant messaging to contact a LendingPad Team Member.Click on the Chat button at the bottom right corner of your screen.Enter your message and a LendingPad Team Member will respond shortly. If your message is sent after business hours, a team member will be emailed, and will respond usually within 24 hours or depending on your SLA. Your LP Team Member will ask you to describe your questions or problem, and do their best to talk you through next steps or possible solutions.Please make sure your browser allows pop-ups, and you have no plug-ins enabled that could prevent the Live Chat window from opening.
Current LendingPad clients and users have access to our 24/7 User Support Center. Search questions, watch demo videos or read instructions tailored to your role and the area of the dashboard you are working in. The link is inside of the application upon user logging in.
Contact a Team Member by Phone 8:30am to 5pm Monday – Friday at 800-900-2823.