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      Actions Tab for completing third party services, printing loan documents or changing loan status

      The Actions tab in your loan file will be used to complete actions requiring third parties, printing loan documents or submitting a loan to another status or process.

      Important Note: Actions must be activated by a system admin to be available in the Actions tab of your LendingPad loan

       

      The following system actions are available.  You will click the "Send" button for an action to access a request window where details for the action can be specified before the request is made. The request windows for each action are detailed below.

      Appraisal:

      This action is used to request an appraisal. On the Request for Appraisal window, select the request type, such as Email or Fax, and select the contact for the appraisal request. Then select the due date for the request, the appraisal type, and the associated property address. To send the bill for the appraisal request to the borrower, select the Bill To Borrower toggle to "yes". To send a copy of the request to the borrower, select the Send Copy To Borrower toggle to "yes". Update the Report Completed toggle as applicable to indicate whether the report should be completed "subject to or as is".  Then enter the contact for entry, and add any additional notes if needed. Once the information for the request is entered, click the Preview Request button to preview the contents of the email or fax to be sent as the appraisal request.

      On the Preview window, you can add additional email addresses to the distribution list, as well as edit the body of the email or fax as needed using the formatting and styling tools available in the Message section. Once the email or fax is complete, click the Send Request button to send the appraisal request.

      Once the appraisal request is received, you can review the details of the request by clicking the View button. Each request displays as a separate item, details for which can be viewed by clicking the  "Expand" (arrow). For each request, details such as the employee who sent the request, the appraisal type, and the order date and time display.

      Click the "Import" icon to select and upload the appraisal file to your local computer.

       

      Appraisal Integration:

      This action is used to request an appraisal through Mercury Network integration. On the request for appraisal integration window, the Contact will default to Mercury. Select the Credentials, Request Type, Client Group, Appraisal Type, Payment Method, Due Date and Appointment Contact Type. You can attach any applicable documents to the Documents section. Add any additional Notes if needed. Once the information for the request is entered, click the Send Request button.
      Once the appraisal request is received, you can review the details of the request by clicking the View button. Each request displays as a separate item, details for which can be viewed by clicking the  "Expand" (arrow). For each request, details such as the employee who sent the request, the appraisal type, and the order date and time display.
      When the Appraisal is completed, it will automatically be uploaded to the loan file and available in the Documents tab of your loan file. This will also trigger the appraisal received date to be captured within the loan file. 
       
       AUS:

      This action is used to request an automated underwriting system (AUS) form. On the AUS Request window, select the contact for the AUS form and the request type. Next, enter the DU or LP information in the respective fields, based on the contact selected in the Contact field. Then select the credit report provider. Finally, select the borrower(s) for whom you want to re-issue credit reports. Click the Send Request button to send the AUS form request.

      Once the AUS form is received, you can review the document by clicking the View button. Each document received displays as a separate item, details for which can be viewed by clicking the  "Expand"  (arrow). For each item, the Request section displays request and borrower details, and the Response section displays case-specific information, as well as a link to view the document.


      Credit Report:

      This action is used to request or reissue a credit report. On the Credit Report Request window, select the contact for the credit report and the request type. Then select the borrower(s) for whom the credit report should be run in the Credit Report field. Finally, select the third-party credit bureaus, such as Equifax or Experian, to which the request should be sent. Click the Send Request button to send the credit report request.

      Once the credit report is received, you can review the report by clicking the View button. The Credit Report Identifiers section displays the borrower(s) for whom a report was requested. The Previous Requests section displays individual requests. Details for each request can be reviewed by clicking the "Expand" icon (arrow). For each request, details such as the contact, borrower information, and report types display, as well as a link to view the credit report.


      Docs Service:

      This action is used to send a disclosure document for borrower signature. On the Disclosure Document Request window, select the contact for the document in the Contact field and the type of document to send in the Package Type field. Click the Send to E-Sign switch button to indicate whether the document should be sent for electronic signature. A switch that is white and to the left indicates that the document is not going to be sent for electronic signature. A switch that is blue and to the right indicates that the document is going to be sent for electronic signature. Click the Send Request button to send the disclosure document request.

      Once the disclosure document is received, you can review the document by clicking the View button. Each document received displays as a separate item, details for which can be viewed by clicking the "Expand" (arrow). For each item, details such as the contact, package type, and the name of the employee who sent the document display, as well as a link to view the document.


      Flood Report:

      This action is used to order a flood report on the property. On the Flood Report Request window, select the contact for the request, type of request, and the product to request. Then click the Send Request button to send the flood report request.

      Once the flood report is received, you can review the document by clicking the View button. Each report displays as a separate item, details for which can be viewed by clicking the "Expand"  (arrow). For each item, the Request section displays request and borrower details, and the Response section displays case-specific information, as well as a link to view the document.

      Click the Upgrade button to upgrade the product request, such as upgrading from a Basic Flood Report to a Life of the Loan flood report. Click the Check Status button to check the current status of the flood report.



      Fraud Report:

      This action is used to order a fraud report. On the Fraud Report Request window, select the contact for the request, and then click the Send Request button to send the order.

      Once the fraud report is received, you can review the document by clicking the View button. Each report displays as a separate item, details for which can be viewed by clicking the "Expand" icon (arrow). For each item, the Request section displays the contact and fraud report score, as well as a link to view the fraud report.


      Hazard Insurance:

      This action is used to request a mortgagee clause update for the borrower's homeowners insurance declarations page. On the Request for Hazard Insurance window, select the request type and contact, and enter additional notes as needed. Then select the request type in the Type field, select the associated property address, and enter the policy number, insurance minimum coverage amount, and policy coverage amount. Click the Preview Request button to preview the contents of the email or fax to be sent as the hazard insurance request.

      On the Preview window, you can add additional email addresses to the distribution list, as well as edit the body of the email or fax as needed using the formatting and styling tools available in the Message section. Once the email or fax is complete, click the Send Request button to send the hazard insurance request.

      Once the hazard insurance is sent, you can review the details of the request by clicking the View button. Each request displays as a separate item, details for which can be viewed by clicking the  "Expand" (arrow). For each request, details such as the contact information, request type, and the name of the employee who sent the request display.


      Master Policy:

      This action is used to request a master policy for a homeowners or associations insurance policy. On the Request for Master Policy window, select the request type, such as Email or Fax, and the contact for the request. You can also enter additional notes in the Notes field if needed. Click the Preview Request button to preview the contents of the email or fax to be sent as the master policy request.

      On the Preview window, you can add additional email addresses to the distribution list, as well as edit the body of the email or fax as needed using the formatting and styling tools available in the Message section. Once the email or fax is complete, click the Send Requestbutton to send the master policy request.

      Once the master policy is sent, you can review the details of the request by clicking the View button. Each request displays as a separate item, details for which can be viewed by clicking the  "Expand"  (arrow). For each request, details such as the contact information, request type, and the name of the employee who sent the request display.


      MERS:

      This action is used to obtain a MERS number for MERS loan registration. On the MERS Request window, select the contact for the request, the request type, and the action type. Enter the loan MERS number, and then click the Send Request button to send the request.

      Once the MERS number is obtained, you can review the details of the request by clicking the View button. Each request displays as a separate item, details for which can be viewed by clicking the  "Expand" (arrow). For each item, the Request section displays request details and the associated MERS number, and the Response section displays case-specific information.


      Mortgage Insurance:

      This action is used to apply for mortgage insurance or request a mortgage insurance quote. On the Mortgage Insurance Request window, click the Edit Mortgage Insurance Detail button to add or modify details about the insurance, such as the premium payment, the rate plan, and the term. Then select the contact for the request and the mortgage insurance service type, such as MI Application or Rate Quote. Click the Send Request button to send the request.

      Once the mortgage insurance request is obtained, you can review the details of the request by clicking the View button. Each request displays as a separate item, details for which can be viewed by clicking the "Expand"  (arrow). For each item, the Request section displays request details and associated mortgage insurance information, such as the coverage, duration, and premium details.



      Tax Transcript:

      This action is used to order tax transcripts from the IRS. On the Tax Transcript Request window, select the contact for the request, a document to attach if needed, and the borrower for whom the tax transcripts are being requested. In the Year/Form grid, select the types of tax transcripts to request for each available year. For example, to request the borrower's W2 for 2014, select the check box in the W2 and the 2014 column. Click the Send Request button to request the specified tax transcripts.

      Once the tax transcripts are requested, you can review the details of the request by clicking the View button. Each request displays as a separate item, details for which can be viewed by clicking the "Expand"  (arrow). For each item, the Request section displays request and borrower details, and the Response section displays case-specific information.

       
      Title Integration:
      This action is used to request title through integration. On the request for title integration  window,  select the Contact, Request Type, Transaction Type and Product Type. Click the Send Request button to initiate your request to your integrated title partner. 

      Once the title request is sent, you can review the details of the request by clicking the View button. Each request displays as a separate item, details for which can be viewed by clicking the  "Expand" (arrow). For each request, details such as the contact information, request type, and name of the employee who sent the request display.
       When the Title order is completed and returned, it will automatically be uploaded to the loan file and available in the Documents tab of your loan file. This will also trigger the title received date to be captured within the loan file. 
       

      Title:

      This action is used to request title. On the request for title window, select the request type, such as Email or Fax, and select the contact for the title request. If needed, you can enter additional notes in the Notes field. Click the Preview Request button to preview the contents of the email or fax to be sent as the title request.

      On the Preview window, you can add additional email addresses to the distribution list, as well as edit the body of the email or fax as needed using the formatting and styling tools available in the Message section. Once the email or fax is complete, click the Send Request button to send the title request.

      Once the title request is sent, you can review the details of the request by clicking the View button. Each request displays as a separate item, details for which can be viewed by clicking the  "Expand" (arrow). For each request, details such as the contact information, request type, and name of the employee who sent the request display.

      Asset Verification:

      This action is used to request verification of the borrower's assets. On the Asset Verification window, select the contact for the request, the borrower associated with the request, the use credentials,  request type, report type and refresh period. Click the Send Request button to initiate a request to your borrower to link their account information to their loan file. 

      Once the asset verification is received, you can review the request by clicking the View button. Each request displays as a separate item, details for which can be viewed by clicking the  "Expand"  (arrow). For each item, the Request section displays request and borrower details, and the Response section displays case-specific information.

       

      VOE Integration:

      This action is used to request verification of the borrower's employment through your integrated partner. On the VOE request window, select the contact for the request, the credentials, the borrower associated with the request, the Order Identifier and Reference Identifier. 

      Click the New Order toggle to indicate the request is a new order. If this is a new order, Attach Document ( if applicable), select Type and  Employee Status Type. Enter the Salary Key, Employer Code and Alternate Identifier.  ( Please check with your vendor to ensure this functionality exists) 

      Once the information for VOE request is complete, click the Send Request button to send the request.

      Once the VOE  is received, you can review the request by clicking the View button. Each request displays as a separate item, details for which can be viewed by clicking the  "Expand"  (arrow). For each item, the Request section displays request and borrower details, and the Response section displays case-specific information.

       

      VVOE/VOE:

      This action is used to request or complete a verification of employment. On the Verification of Employment window, select the verification type and the employment record to verify. Then complete the information for each question on the window.

      To save and send the request as an email, click the Save & Send Email button. To save and send the request as a fax, click the Save & Send Fax button.

      On the Preview window, you can add additional email addresses to the distribution list, as well as edit the body of the email or fax as needed using the formatting and styling tools available in the Message section. Once the email or fax is complete, click the Send Email button or Send Fax button to send the title request.

      You can also save the request as a PDF document and add it to the loan documents by clicking the Save & Add to Loan Documents button. The document is then added to the loan in the Documents tab.

      Once the request has been sent, you can click the Preview button to generate a PDF version of the document that can be saved or printed as needed.


      Work Number Verification:

      This action is used to request verification of the borrower's work number. On the Work Number Verification window, select the contact for the request, the borrower associated with the request, and the request type. Click the Current Job Only switch button to verify the work number for the borrower's current job only. Click the New Order switch button to indicate the request is a new order. Finally, enter the associated salary key and employer code. Once the information for the work number verification request is complete, click the Send Request button to send the request.

      Once the work number verification is received, you can review the request by clicking the View button. Each request displays as a separate item, details for which can be viewed by clicking the  "Expand"  (arrow). For each item, the Request section displays request and borrower details, and the Response section displays case-specific information.

      Compliance:

      This action is used to run compliance testing prior to loan disclosure ( LE or CD). On the Compliance Request window, select the contact for the document in the Contact field and the request type  in the Request Type field.  Click the Send Request button to send the Compliance request.

      Once the compliance document is received, you can review the document by clicking the View button. Each document received displays as a separate item, details for which can be viewed by clicking the "Expand" (arrow). For each item, details such as the contact, package type, and the name of the employee who sent the document display, as well as a link to view the document.

      Closing Fee Quote:
      This action is used to provide a quick quote of fees for the Disclosure section of your loan. On the Closing Fee Quote request window, select the contact for the request, the type of credentials being used and the request type from dropdown. Click Send Request, this will load the user interface for your chosen integration partner. 

      Please refer to the following article for detailed instructions on running the Closing Corp Fee Quote: Closing Corp KB

      Please refer to the following video for instructions on running the Lodestar Fee Quote:
      How to run Lodestar

      Reminder: This function will load a Quote of the loan fees


      UCD:
      This action is used to submit the Uniform Closing Dataset. On the UCD request window, select the Contact and Document. You will need to ensure that your final Closing Disclosure is uploaded to the Documents tab of your loan and linked to the Closing Disclosure "Type".  Click the Send Request button to send the UCD request.

      Once the UCD document is received, you can review the document by clicking the View button. Each document received displays as a separate item, details for which can be viewed by clicking the "Expand" (arrow). 

      E-Sign

      This action is used to send a document package with e-sign ability. On the Print Forms request window, choose a package or document. Complete any required information (Print Form Parameters) on the document(s) and once completed, Click the Save and Continue button. Take note of the borrower's Access Code. This will be the last 4 digits of the client's social security number.  Click Send Request, this will send the loan documents along with e-sign ability to the borrower(s).

      Once E-sign is used to send a package or document, you can review  by clicking the View button. Each document received displays as a separate item, details for which can be viewed by clicking the "Expand" (arrow). For each item, details such as the package type sent, the package recipients and if they have signed will be displayed. 

      Please see the below tutorial about how to send e-sign. Choose a package if needed (packages can be created by the System Admin user role in Settings > Print Forms > Print Form Packages). The option in the video is just an example. Choose docs or packages as you need. The company card on file will be charged $2.50 every time you send for E-sign.

      Video tutorial sent to e-sign

       

      Mortgage Loan Commitment:

      This action is used to send a mortgage loan commitment. On the Mortgage Loan Commitment window, enter additional required conditions and the number of commitment days. Then click the Save & Send button to display a preview of the commitment email.

      On the Preview window, you can add additional email addresses to the distribution list, as well as edit the body of the email as needed using the formatting and styling tools available in the Message section. The mortgage loan commitment is automatically attached to the email. Once the email is complete, click the Send Email button to send the mortgage loan commitment.

      Once the commitment has been sent, you can click the Preview button to generate a PDF version of the document that can be saved or printed as needed.


      Pre Approval Letter:

      This action is used to send the borrower's pre-approval letter. On the Preview window, you can add additional email addresses to the distribution list, as well as edit the body of the email as needed using the formatting and styling tools available in the Message section. The pre-approval letter is automatically attached to the email. Once the email is complete, click the Send Email button to send the pre-approval letter.

      You can click the Preview button to generate a PDF version of the document that can be saved or printed as needed.


      Print Forms:

      This action is used to print available forms associated with the loan. On the Print Form Request button, select the check boxes corresponding to the forms to be printed. Click the Send button to display a preview of the form email.

      On the Preview window, you can add additional email addresses to the distribution list, as well as edit the body of the email as needed using the formatting and styling tools available in the Message section. The mortgage loan commitment is automatically attached to the email. Once the email is complete, click the Send Email button to send the forms as PDF attachments to the designated email addresses.

      Once forms have been sent, you can click the Preview button to generate a PDF version of the documents that can be saved or printed as needed.

      Notifications:
      These are custom notifications that are built by a system admin and have to be triggered by a Business Rule in the system to be available in this section. 

      Please refer to this KB article with a video on how to setup and automate custom notifications.


      Other Actions:

      The Actions tab also includes options for completing actions for the loan within the loan pipeline. In the Other Actions subsection on the right side of the tab, the following buttons are available to send the loan to another status or process.

      • Submit to Processing. Click this button to submit the loan file to the processing department. On the window that displays, you can add additional notes if needed. Click the Submit button to submit the file.

      • Submit to Underwriting. Click this button to submit the loan file to the underwriting department. On the window that displays, you can add additional notes if needed. Click the Submit button to submit the file.

      • Request to Withdraw. Click this button to withdraw the loan file. A message window displays to confirm the withdrawal. Click the Yes button to withdraw the file.

      • Request to Incomplete. Click this button to mark the loan file as incomplete. A message window displays to confirm the update. Click the Yes button to mark the file as incomplete.

      • Schedule to Close. Click this button to schedule a closing for the loan. On the window that displays, select the date for the closing, and then click the Save Changes button to schedule the closing. All relevant parties, such as the borrower and the loan officer, will be sent a confirmation email.

      • Send to Lock Desk. Click this button to send a message to the lock desk. On the window that displays, enter the message, and then click the Send to Lock Desk button to send the message.

      Assignments:

      The Actions tab includes the Assignments subsection, which displays the name of the employee who created the loan, as well as the assigned loan officer, loan processor, and underwriter. Click the  (Edit) icon to display a window where assignments can be changed if needed.