Consumer sign-on for the POS?

To access an existing loan the consumer must have the loan number. They can find this in their email as they will receive a notification when the application is first created. They may use that email as a reference for the loan number when attempting to access. Users may also always relay loan numbers to borrowers for access.
If you are using the "Invite Consumer" option on a loan file in the LOS already, an email will go to the borrower. The borrower will click on the loan link button and be immediately directed to a page to key in a text code that is automatically sent to them. Remember to ensure their mobile is entered into the file prior to inviting the consumer to it.
- After invitation there is a loan specific link in the audit section of the file the borrower was invited from. If the borrower has not registered their account that link will not work. The borrower may register their file however it may be easier to provide the borrower with the LO's personal POS link and have them click Apply/Continue. Once there on the right part of the screen enter their email and loan number to access their current loan.

Keep in mind, this system is text-based. It is best if the consumer has a mobile phone number, as it will be the most streamlined experience. If your borrower does not have a mobile phone, cannot receive texts, has a foreign number, etc. they may use the traditional email process by clicking on the sign-up button on the top right of the landingpage.
8/17/2025 - A CC option has been added to the "invite consumer" option for users to CC themselves if they wish.
- We recommend caution if you are CCing multiple borrowers, as the first borrower only has access.

Below are steps for the consumer to take to sign up, sign on, and access existing applications.