Troubleshooting
      Back to home
      1. KNOWLEDGE BASE
      2. FAQ's
      3. Troubleshooting

      Troubleshooting: Error - User not authenticated

      Problem: User not authenticated error when running AUS.

      Solution

      The error, User not authenticated, is stating that the Fannie Mae password entered in LendingPad is no longer valid:

      • The System Admin will need to reset your Password with Fannie
      • Once they have the new password, go to Settings > Actions > AUS > Contacts to enter the new password
      • Credentials can be tested here:  Technology Manager | Fannie Mae
      • Fannie does require system credentials and please ensure the admin for the technology manager website is the one who is updating these credentials.

      Please note: this update may take around 30 mins to be effective on the technology manager website.

      Alternatively - the admin can visit this site to also check Fannie Credentials Fannie Credentials


      Step-by-step guide

      The guide below will walk through the steps for the System Admin to update AUS credentials in Settings.





      See KB article for general information on Fannie Mae Technology Manager and helpful tips.